WARRANTY & AFTER-SALES
3-Year Warranty & After-Sales Support
All DXZ products are backed by a 3-year warranty. If a verified product quality issue occurs, our after-sales team works with distributors, OEM customers and other B2B partners to review the case and coordinate an appropriate solution.
3-YEAR WARRANTY · B2B SUPPORT · OEM / ODM AFTER-SALES
WARRANTY POLICY
Warranty Coverage
The 3-year warranty is intended for verified product quality issues. DXZ reviews the product, order information and relevant operating conditions before confirming the appropriate after-sales action.
What Is Covered
- Defects in materials.
- Manufacturing or assembly defects.
- Product-related functional failure under intended operating conditions.
- Recurring or batch quality issues confirmed through technical review.
What Is Not Covered
- Normal wear and aging.
- Incorrect installation, wiring or connection.
- Misuse, accident, impact or other external damage.
- Unauthorized modification, disassembly or repair.
- Operation outside the product’s rated specifications or intended conditions.
CLAIM REVIEW
How Warranty Claims Work
A clear claim route helps DXZ review the issue faster and reduces unnecessary back-and-forth.
Contact After-Sales
Send the product model or SKU, order reference, affected quantity and a clear description of the issue.
Provide Evidence
Share clear photos or videos, batch information when available, and relevant installation, wiring, voltage or operating details.
Technical Review
DXZ reviews the reported issue and may request additional information, testing data, samples or returned products when necessary.
Solution & Follow-Up
Once the issue is verified, DXZ coordinates the appropriate after-sales solution and follows the case through completion.
What To Prepare
- Product model or SKU.
- Order number, invoice number or other purchase reference.
- Affected quantity and batch / production information when available.
- Clear photos and/or videos showing the issue.
- A concise description of the symptom and when it occurs.
- Installation, wiring, voltage or operating-environment information when relevant.
RESOLUTION OPTIONS
After-Sales Solutions
After technical review, DXZ can coordinate one or more of the following solutions. The appropriate method depends on the verified issue, affected quantity, product condition and order context.
Spare Parts
Replacement components or parts support when the issue can be resolved without replacing the complete product.
Replacement
Product replacement when this is the appropriate resolution for a verified quality issue.
Repair
Repair support when the product condition and issue can be practically repaired.
Credit
Credit arrangement when a commercial settlement is the most appropriate solution for the verified case.
MANUFACTURER-LEVEL SUPPORT
B2B & OEM Batch Support
For distributors, importers, wholesalers, private-label customers and OEM / ODM programs, an isolated product claim and a recurring batch issue require different handling. DXZ can support a structured technical review when an issue affects multiple units or requires deeper investigation.
Batch Issue Review
Review the affected model, batch, quantity, failure pattern and relevant operating conditions.
Failure & Corrective Action
Support failure analysis and corrective-action communication based on the available evidence and technical findings.
8D & Resolution Coordination
Provide 8D reporting when appropriate and coordinate replacement, repair, spare parts or credit according to the verified case.
Relevant findings can also be fed back into product, production and quality-control processes to help reduce repeat issues and support more stable long-term supply.
SUPPORT QUESTIONS
Warranty & After-Sales FAQ
AFTER-SALES SUPPORT
Need After-Sales Support?
Send us the product and order information together with clear photos or videos of the issue. Our team will review the case and coordinate the next step.