Contact Our Customer Service Team

At Strands Lighting Division, we are committed to delivering fast, reliable, and personal customer experience. To ensure you receive the right support as efficiently as possible, we have structured our service into dedicated contact points based on the type of inquiry. For inquiries about delivery times or details about your order, please remember to provide your customer or order number. You can reach us by phone and email on weekdays from 09.00 AM – 06.30 PM, excluding holidays.

Orders & Inquiries

For placing orders or questions about your order: boss@dxzchina.com

Support & General Assistance

For tracking, technical questions, invoices, or other general support matters: boss@dxzchina.com

Warranty Claims

For all warranty and claim-related matters:  boss@dxzchina.com Each contact point is handled by a dedicated team that actively follows up on every case. Our focus is not only to resolve issues but also to identify root causes, helping us continuously improve the overall experience for our customers. Your satisfaction is at the heart of everything we do.